3D Concepts Policies & Practices 

All orders placed between the 1st of the month and the 14th of the month will be processed and shipped by the 17th of the month (as long as payment has been received). Orders placed between the 15th of the month and the last day of the month will be processed and shipped by the 3rd of the next month (as long as payment has been received). This process helps us establish and refine our procedures to ensure that all orders placed are filled and shipped correctly. This policy will be revisited in a few months to ensure that we are providing the most effective and efficient way to get our products to our customers.      

All orders are processed, photographed, packaged and shipped in the most economical way in order to reduce your costs and reduce unnecessary waste. Some products are shipped with all the supports in place to reduce any product damage during shipping. If your products arrive with supports in place and you are unsure of how to remove all the supports go to YouTube and check out “Karl’s Scale Model Showcase” for how to unpack your particular model part. If you want expedited shipping please let us know when ordering or contact us at threedconcepts@yahoo.com within four days of your shipping date so that we can provide you with all appropriate costs associated with expedited shipping. Based on the size of the order placed the shipping container may be smaller than described in the shipping section. All shipping container measurements are a maximum size guideline so you are able to determine the correct container size for your order. 

You are responsible for any and all return shipping costs. If you are retuning any product due to placing an inaccurate order we charge a 25% restocking fee. The remaining credit will be applied to any products in our catalogue. Our standard shipping policy shall apply for the shipping out any replacement items or exchanged items. We do not do refunds, in house credit only. We stand by all our products, if any product was shipped to you with a major defect we will gladly except all costs associated with returning and replacing the defective item. Please contact us at threedconcepts@yahoo.com for the return procedure regarding replacement of any defective product, do not just simply ship defective products back to us as this will lead to complications when it comes to replacing the defective item. 

(1/25 Scale - 1/24 Scale Parts: We provide free shipping on all orders in the amount of $150.00 or more not including taxes.

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1/16 Scale Parts: We provide free shipping on all orders in the amount of $175.00 or more not including taxes.

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Curb-side pick up: Two days a month we will do curb-side pickup for anyone who wishes to avoid shipping costs. The date and location for curbside pickup will be emailed out to all those who are interested.

We​ ship worldwide, we update the locations we ship to regularly if your destination is not listed please send an email to threedconcepts@yahoo.com so we can add your location to our list.